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FNS40815_ FNSSAM403 Assessment 3 Answers Certificate IV in Finance and Mortgage Broking
| FNSFMB403 Present broking options to client | |
| Unit Description | This unit describes the skills and knowledge required to collect information, conduct relevant research and develop and present broking options to clients. |
| Learning Outcomes | By the end of this unit, students will be able to:
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Activity 1
Explain the difference between up-selling and cross-selling, using financial service products as examples.
Activity 1 Answer
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Activity 2
Explain some of the advantages of active listening.
Activity 2 Answer
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Activity 3
What benefits does relationship marketing offer to banks?
Activity 3 Answer
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Activity 4
Identify some ethical issues which might arise for someone selling financial service products and services.
Activity 4 Answer
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Activity 5
After hearing the story of the overall value of permanent life insurance, clients will most likely have specific questions, which boil down to three main objections: affordability, education and procrastination. What strategies might you use to overcome these objections?
Activity 5 Answer
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Activity 6
Identify some tools and strategies to become a successful customer relationship marketing manager.
Activity 6 Answer
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Activity 7
Why is it important for banks to adopt CRM technology?
Activity 7 Answer
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Activity 8
Why have many banks adopted the strategy “Know your customer”?
Activity 8 Answer
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Reference ID: #getanswers2001043