Their function and how they operate

a. Cultural interpreter

c.

TGA (www.training.gov.au)

e.

Federal Register of Legislation (www.legislation.gov.au)

this

(EYLF)

For    each   stakeholder,    provide    two    (2)    rights    they    have   and   (2) responsibilities they must fulfil in accordance with relevant legislation, standards, and regulations.

Write your answers in the spac es provided. The first answer has already been provided for your reference.

The right to be treated with respect and courtesy.

Treat staff and volunteers with respect and courtesy.

Explain  how  human  rights is  related  to  human needs, and      provide an example how this is applied in the community services industry.

Your response must be between 60      100 words in length.

Explain how each principle is applied in your case management practice in the community services industry.

How this is applied in your case management practice in the community services industry

There are specific requirements for maximum weekly hours that apply to organisations in the following sub – industries in the social, community, disability and home care services industry.

Complete the table below by supplying the required information about these requirements.

Guidance: Access www.fairwork.gov.au/employee – entitlements/hours – of- work- breaks- and- rosters to help you complete this part of the assessment.

services

Complete the table below.

Guidance: The first answer has already been provided for your reference.

Pay guide

Classification

State or territory

Hourly pay rate

Level 2 – pay point 1 Fulltime and Part – time

Community services worker grade 1 – Year 1

–

$25.42

Level 7 – pay point 2 Fulltime and Part – time

Community Services Worker, Level 7, Pay point 2

Queensland

Level 4 – pay point 1 Fulltime and Part – time

Community services worker grade 4, Pay point 1

Northern Territory

Guidance: Your responses must be relevant to the community services industry. The first response has been provided for your reference.

Provide one (1) example

Consequence

Case manager or case worker refusing to take a case from a client from a different cultural background.

The case manager or worker who refused to p rovide the service can be reported to the organisation or to the Australian Human Rights Commission or may be

reported to Federal Court of Australia or the Federal Magistrates Court and face legal consequences

Explain how they apply to the community services industry.

Guidance: Indicate your state/territory. Provide the link to the webpage containing the information you used as reference.

Scenario

Reporting requirements

Link to webpage containing information

Aged Care

Suspected financial abuse of a client

Youth

Homeless fourteen year- old

Disability

Suspected abuse of a person with

Each discussion must be between 60      100 words in length.

Each discussion must be between 80 – 100 words in length.

Explain each step. Do not exceed 100 words for eac h step.

Guidance: Ensure that your responses are within the context of the community services industry.

Your discussion must be between 60 – 100 words in length.

Your discussion must be 50 – 200 words in length and must cover both internal work practice and external service delivery.

Access  HSQF  Resources  through this link      and provide one (1) policy template that organisations can use for each of the standard s:

https://www.qcoss.org.au/our  – work/our – work – in- summary/human -services- quality- framework – resources/

Standard 1: Governance and management

a.       What  kinds  of  information  should  be  included  in  the  policies  and procedures in general?

b.      Some templates contain unique information. Identify at least two (2)and indicate the template and the standard .

procedures, regulations, codes  of  practice and industry      standards? Select only five (5) from the options below.

In your own words, discuss how these legal rights and responsibilities

codes of practice, and industry standards.

Each discussion must be between 60 100 words in length.

regulations, codes of practice and industry standards?

Each discussion must be between 60      100 words in length.

Your discussion must be between  60 – 100 words in length.

In  your  own  words,  discuss how  these  WHS requirements impact the

Your discussion must be between 60 – 100 words in length.

In   your    own   words,  discuss  how    these   requirements   impact     the

Your discussion must be between  60     100 words in length.

In your own words, discuss how these legislative requirements impact the

Each discussion must be between 60 – 100 words in length.

Write your answers in the spaces provided.

Guidance: Ensure that your responses are relevant to the community services industry.

Guidance: List three (3).

Guidance: List only (1) for each hazard you identify.

Guidance: List only (1) for each hazard you identify.

of these

requirements.

In your own words, discuss how each of these requirements apply to your

Guidance: You may refer to the provisions in the WHS legislation relevant to your home state/territory.

Your response must be between 60 – 100 words in length.

☐

Provide at least one (1) way how to minimise the associated risk based on the                                                                                                                                               recommended control to be used. The first response has already been provided for your reference.

In your own words, discuss each principle. Each discussion must be between 60     100 words in length.

Guidance: Identify at least two (2) examples.

You  are  working  as a volunteer        in a government – funded community services organisation     catering     for     homeless persons.

You are working with Alex who is also a volunteer. He has been assigned in an outreach service that assists clients to secure  permanent  housing.    Since the community is far from the main office of the organisation, Alex often has to make

out- of- pocket expenditures for activities involved in the community pr        ograms.

procedures,  to  report  a  ny  reimbursements  for  expenses  i  n  behalf  of the organisation. Reporting these expenses  for  reimbursements  are  done viaan online portal every week.

One day, you overhear d Alex speaking with a new volunteer about how he makes extra money from his work. Alex said that he would increase the values of the expenses incurred in his reports for reimbursements . He said that he has never been questioned because they submit  digital copies of receipts as part of the reporting process. He also told the new  volunteer  that  people he knew would assist him with dockets that he would  report  as his own. He further asked the new volunteer not to tell anyone about this.

1. Identify and explain two (2) legal and ethical responsibilities that were breached in the scenario.

• details of the situation
• your assessment of the situation and explain why there is a need for specialist legal advice
• the risks, consequences

Guidance: There is no need to send an actual email. Write your email in the spaces provided below. Ensure to maintain privacy and confidentiality when writing your email.

Skylar  is  a  teenager  referred to Happy Backpacks,  a community services organisation catering to homeless juveniles. He ran away from home three years ago and he is now living in the streets. He stays in one area for at least a week and then moves to another. You learned from your referral networks    that    Skylar    would    often be involved in street fights, so stay long in one place. He has also been involved with other homeless adults who influenced him into drinking. You learned that his father was an alcoholic and would hit You speak with Skylar one day during his assessment and you mentioned his

he walks away from you and as he walk past other juveniles in the centre, he started verbally abusing them. Two male youth workers r ushed to his side to stop him but he started throwing things across the room. He even hit one of the youth work ers when they tried to restrain him.

The WHS policies and procedures in Happy Backpacks have been reviewed two years ago and it does not state what to d o when clients show aggressive behaviour inside t he centre as this rarely happens.

Guidance: There are two (2) responses. Include any hazards involved in your responses.

Case Study 2: Skylar which must be communicated to the organisation.

In the template provided, write a policy tha t must be included in thestaff handbook regarding the incident. Your policy must specifically cover the following:

a.       Roles and responsibilities of different workers towards the aggressive behaviour of clients

Guidance: Refer also to the legal responsibilities you have specified in Case Study 2, Question 1.

b.      Emergency procedures on instances when a client shows aggressive behaviour

c.       Reporting and  documentation procedures, including a policy  in protecting client information

To guide you in draftin g the policy, research on relevant legislation, practice standards, or source documentation (e.g. workplace handbooks, policies and procedures similar to this incident), and include any legal information in the template.

Specifically, your policy must con tain the following:

a.       Policy name

b.      Version no. and creation date

Guidance: For the purpose of this assessment, use the current date

c.       Purpose statement, including definition of terms where possible

d.      Specific sections of the policy, as specified above

e.      Procedures, including consequences if policy is breached Guidance: Include legal information to support the procedures you are developing.

f.        Review date

Guidance: Include legal information as necessary.

Community workers in Happy Backpacks are also sent to local communities to teach and disseminate information to teenage mothers about proper care for babies and young children. Most of these  communities are in remote    towns    and people    from    these communities go distances when they need to access health services.

One of the new case workers, Eliza, reports that two children in the community where her tea m have been assigned were diagnosed with chickenpox. Some other clients in that community catch illnesses but are unable see health specialists. The community where she works have also homeless animals around.

Eliza is still under training and the manager of Happy Backpacks suggests that new case workers be placed in communities requiring health service delivery. Before Eliza and her team can return to the community, they must undergo training regarding infectious diseases.

To address this, your supervisor has assigned you write a new policy for risk management for community workers in health service delivery in remote areas.

Case Study 3: Eliza which must be communicated to the organisation.

In the template provided, write a policy that must be included in the staff handbook relevant to  risk  management  for  community  workers  in health service delivery. Your policy must specif ically cover the following:

a.       Roles and responsibilities of different  workers  who  are assignedin health services

b.      Procedures for ongoing hazard identification and risk assessment

c.       Risk controls and measures to be implemented

Guidance: These must be specific with the scenario.

d.      Reporting and documentation procedures, including a policy in protecting client information

To  guide you  in  drafting  the policy, research on relevant           and current legislation, practice standards, or source documentation (e.g. workplace handbooks, policies and procedures similar to this incident), and include any legal information in the template.

Specifically, your policy must contain the following:

a.       Policy name

b.      Version no. and creation date

Guidance: For the purpose of this assessment, use the current date

c.       Purpose statement, including definition of terms where possible

d.      Specific sections of the policy, as specified above

e.      Procedures, including consequences if policy is breached Guidance: Include legal information to support the procedures you are developing.

f.        Review date

Guidance: Include legal information as necessary.