BSBRSK501 Manage Risk Assessment Answers

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CHC62015 Advanced Diploma of Community Sector Management

 

BSBRSK501 Manage Risk ASSESSMENT TASK 1 – PROJECT

 

Conditions of Assessment

  • Project will be completed at home or during class time as advised by the Trainer and Assessor
  • Responses to the questions may be typed or written
  • Written responses must be legible and in pen NOT pencil

 

Student Instructions for completion Task 1 – Project

 

  • Use of correct grammar and spelling is required to demonstrate foundation skills, so please ensure to proof read your answers prior to submission.
  • Use of APA referencing must be used where original sources have been used. Do not copy and paste text from any of the online sources. SCEI has a strict plagiarism policy and students who are found guilty of plagiarism, will be penalised. Please refer to APA referencing guide http://www.flinders.edu.au/slc_files/Documents/Blue%20Guides/APA%20R pdf
  • Write your name, student ID, the assessment task and the name of the unit of competency on each piece of paper you attach to this assessment document.
  • You are required to submit this assessment to your trainer/assessor by the due date.

 

Due Date

 

The trainer/assessor will inform you of the due date.

 

CASE STUDY INFORMATION FOR YOUR REPORT

 

You are the Operations Manager of a medium-sized Australian company, Nature Care Products, based in Brisbane. The company commenced business in 1996 and manufactures eco-friendly, high quality beauty skincare products. The business was established to cater for a growing demand for skin products that contain eco-friendly and natural ingredients. There is also an emphasis on eco-friendly packaging.

 

The company sells its products in health food shops across the country, as well as online through its own website. The company targets customers that want high quality, eco-friendly products. Market research has identified that around 70% of customers are professional women aged 25 – 55.

 

Strategic priorities focus on business diversification and growth, specifically to increase market share by 10% and to expand the existing product range to attract more customers.

 

At a recent board meeting, the two company shareholders and the CEO discussed options for expanding the business, including establishing a chain of retail outlets. The CEO has asked you to investigate this by undertaking a risk analysis on establishing a chain of retail outlets. The idea is to initially set up a retail outlet in central Sydney, Brisbane and Melbourne. The CEO and shareholders are keen to get the business expansion started as soon as possible so you need to get your risk management plan in place immediately.

 

Currently the company employs the following staff: Accounts Manager, Marketing M

 

  1. Review the risk context and conduct research.

 

Review the case study information above, identify risk management policy and procedures and relevant information on risk management standards. Make notes for use in your report that address:

 

a).  The Legislation requirements and regulatory factors which may impact the organisation in relation to risk management.

 

b).  Identification of internal and external stakeholders with whom you will need to consult to identify potential risks, as well as issues they are likely to raise as part of the risk management process.

 

c).  List the strengths and weaknesses of the company’s existing retail approach namely, online and through health food shops.

 

d).  Identify and provide a simple analysis of critical success factors, goals or objectives for the business expansion project.

 

  1. Following, this you are required to conduct a PESTLE analysis for Nature Care Products.

 

a).  Identify key factors that impact on the business environment in which the company operates.

 

b).  List their relevance in identifying risks.

 

c).  Make notes for use in your report.

 

When you have completed your PESTLE analysis, you will be ready to write an initial report for the CEO as outlined in the next activity.

 

Develop a risk briefing report.

 

This part of the assessment task requires you to develop an initial report for the CEO about the risk management project and processes and to seek approval to proceed.

 

1.       Your research report should address:

  • Introduction, including scope of the risk management process and an outline of the risk management.
  • Process as per policy and procedure, as well as how the organisation’s process aligns with the risk management standards as identified in the link provided to you. It must also include any legislative and regulatory context of the organisation in relation to risk management that you have identified in your research.

 

a). The Legislation requirements and regulatory factors which may impact the organisation in relation to risk management.

 

b). Identification of internal and external stakeholders with whom you will need to consult to identify potential risks, as well as issues they are likely to raise as part of the risk management process.

 

c). List the strengths and weaknesses of the company’s existing retail approach namely, online and through health food shops.

 

d).  Identify and provide a simple analysis of critical success factors, goals or objectives for the business expansion project.

 

2.    PESTLE analysis identifying the key factors that impact on the environment in which Nature Care Products operates and their relevance to the risk management process.

 

When you have completed your report, send it to the CEO (your assessor) via email. In the email you should provide a brief overview of the risk management project and seek approval to proceed with the process.

 

Your assessor will send you an email in the role of the CEO providing you with feedback and approval to proceed. Consider any feedback provided to you by the CEO in the next part of the assessment.

 

What do I need to hand in for this task? Have I completed this?
Submit risk management briefing report to CEO

 

 

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BSBRSK501 Manage Risk ASSESSMENT TASK 2 – ROLE PLAY

 

Student Instructions for Completion Task 2 – Role Play

 

  • Students are to read the provided role play scenarios.
  • Access to a simulated workplace environment –classroom.
  • Space for a meeting.
  • Role-play participants.
  • Notebook or laptop for taking notes.
  • Risk management plan template.
  • Individual preparation time: 15 to 20 minutes.
  • Duration of the role play: between 8 – 10 minutes.
  • You are required to submit all preparation material as well as evaluation report as evidence.
  • Use of correct grammar and spelling is required to demonstrate foundational skills.
  • Write your name, student ID, the assessment task and the name of the unit of competency on each piece of paper you attach to this assessment document.
  • You are required to submit this assessment to your trainer/assessor by the due date.

 

Due Date

 

The trainer/assessor will inform you of the due date.

 

SCENARIO

 

The CEO and shareholders are impressed with your report and are confident in your ability to handle the risk management plan. They have asked you to consult with the Marketing Manager and the Office Manager to identify the five greatest risks to the company and then develop a risk management plan for dealing with them. The Marketing Manager and the Office Manager will be able to provide you with input as to what their departments consider to be the greatest risks and provide some insight into treatment options.

 

One of the risks identified already by the CEO is that the company’s disaster recovery plan needs to be investigated and updated. This responsibility will fall on you as the Operation’s Manager but will require input from the CEO.

 

Last month there was a power outage for 2 hours during an unexpected storm. According to the disaster recovery plan, a generator would kick in after an outage of longer than one hour; however, this never happened. If this happens again and the power outage was longer than three hours – this could mean that many of the products in the process of production would spoil and losses could be high.

 

With new branches opening – product output will need to increase, therefore this is a risk that the CEO is very uncomfortable about.

 

  • Send an email to the Marketing Manager and the Office Manager inviting them to the meeting with a brief explanation of the purpose of the meeting and the input you would like them to provide; as well as the details of time, date and location (your assessor will provide you with the date and time for this assessment to take place).
  • Chair the risk consultation meeting.

 

The Assessor will provide further information to the students prior to the meeting being conducted as outlined above.

During the meeting, your assessor will be looking to see that you:

  • Summarise the situation and your findings from your briefing report to the CEO and shareholders.
  • Explain the risk management process.
  • Invite participation on risks they have identified and which ones they feel are the greatest.
  • Come to an agreement on the five greatest risks to the company and brainstorm treatment options and actions to be taken.
  • Communicate effectively by using questioning and listening techniques to encourage others opinions and clarify your understanding of them.
  • From the risks identified in the consultative meeting regarding the Nature Care Products Company, develop your risk management plan for the top five risks.

 

Your risk management plan needs to include:

 

  • An assessment of the likelihood of the risks occurring, as well as the severity of the risk should it occur.
  • Identification of at least one suitable treatment measure for each of the five risks; and priority rating (high, medium or low) to show the order in which risks must be treated.

 

An evaluation and prioritisation of risks for treatment. A risk action plan that sets out for each risk the:

 

  • risk description
  • impact of risk
  • recommended actions
  • resource requirements
  • timelines
  • responsibilities
  • monitoring

 

Send your risk management plan to your assessor for approval as the CEO; and once it is approved send an email to the Marketing Manager and the Administrative Manager advising them of the outcome of the meeting; their roles in the plan and how they need to implement these actions and by when.

 

What do I need to hand in for this task? Have I completed this?
Risk management plan
send approved plan to Administrative Manager and Marketing Manager with plan attached  

 

 

BSBRSK501 Manage Risk ASSESSMENT TASK 3 – REPORT PROJECT

 

Student Instructions for   completion Task 3 – Report Project

 

  • You will be required to conduct research based on the chosen topics as per the outline below.
  • Report about training options and send to CEO.
  • Email to staff.
  • Evaluation report on the training.
  • Evaluation of the project.
  • Screenshot of file management.
  • All work must be referenced.
  • Students can use subtitles in their report if they would like to.
  • Your trainer will assess you against the assessment criteria located.
  • All parts of presentation ( PPT, notes / cue cards and evidence of research) must submitted to the trainer/assessor for marking by the due date.
  • Use of correct grammar and spelling is required to demonstrate foundation skills, so please ensure to proof read your answers prior to submission.
  • Write your name, student ID, the assessment task and the name of the unit of competency on each piece of paper you attach to this assessment document.
  • Submit to your trainer/assessor by the due date the following: PowerPoint.
  • presentation in hard copy including your bibliography / reference list.

 

Due Date

 

The trainer/assessor will inform you of the due date.

 

INSTRUCTIONS

 

PART A – IMPLEMENTATION

 

Assume that one of the risks you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores.

 

The risk treatment identified was to invest in the training and development of existing staff to fulfil this role at least in the short term.

 

It was identified that at least two of the existing customer service representatives are interested in taking on this new role.

 

Neither of the two customer service representatives have managerial skills and knowledge but they both have excellent company and product knowledge, as well as customer service skills.

 

  • Research training options.
  • Review the case study information and research a range of potential training options for the customer service representatives. Identify three suitable options.
  • Develop a short report to the CEO (your assessor) outlining your recommended option/s for the training, including a rationale for your recommendation/s. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable. Include details of how you will monitor the training and ensure the outcomes will be met. If you have recommended on-the-job options you will need to outline a brief plan for undertaking this form of training.
  • Send your report to the CEO (your assessor) via email with a covering email explaining the purpose of the report and seeking agreement to proceed with your recommended options.
  • Imagine that your report has now been approved; send an email to each of the customer service representatives outlining the arrangements of the training agreed upon (send this to your assessor).

 

PART B – EVALUATION

 

  1. The next part of this assessment task requires you to review the effectiveness of the implemented treatment by reviewing the following information.

 

Assume that a staff survey has been sent to the two members of staff completing the training. You are required to review and analyse the completed surveys provided on the next page and send a further short report to the CEO via email. Based on your review and analysis, you should comment on the effectiveness of the training undertaken by the staff members to date and your recommendations for any further actions.

 

Note that the measure of success of this initiative was identified to be that the staff will have successfully completed training and feel able to step into the new roles. You should therefore also comment on the effectiveness of the measure in this regard. Submit to your assessor.

 

Write an evaluation report about the entire risk management process and how you feel you managed it. Include an evaluation of:

 

  • The research you undertook and sources used.
  • The meeting with your colleagues to identify and agree on risks including treatments and actions.
  • The development of your risk management plan, monitoring and evaluation processes.
  • Discuss what you believe you did well, how you may be able to improve next time you manage risk and what you learned from the process. Submit this evaluation to your assessor.

 

Send a screenshot to your assessor of all of the documentation for this project filed and stored in electronic folders neatly labelled and organised to demonstrate that you can manage and maintain project documentation.

 

What do I need to hand in for this task? Have I completed this?
Report about training options and submit to CEO
Email to staff
Evaluation report on training
Evaluation of the project
Screenshot of file management

 

Training survey results

 

What aspects of the training you are participating in is most enjoyable?

 

Staff member 1: The practical aspect of the on-the-job mentoring is great combined with the formal leadership training that I have attended. I feel that the combination of the formal training, as well as the practical on-the-job training is the best combination for effective learning.

 

Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. I’ve tested some of these out and they really work.

 

What aspects of the training that you participated in is least enjoyable?

 

Staff member 1: Sometimes it has been difficult to fit in all the homework associated with the course, as well as the regular mentoring meeting. This has created a bit of extra stress for me but on the whole has been worth it.

 

Staff member 2: I can honestly say that the training has been really great and is allowing me to progress in ways that I could have never imagined. It’s been tricky at times trying to find time to meet with my mentor and I think our company should put systems in place to ensure that mentoring managers are freed up to attend meetings with the one being mentored. It’s all very well giving time for us for training but if managers aren’t free, that’s not so great.

 

What benefits did the training provide to you?

 

Staff member 1: I have learnt practical skills, which I can apply to my work, as well as learnt some interesting theoretical management models.

 

Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the workplace. I’ve tested some of these out and they really work. All the training I have done allows me to advance in my career.

 

What additional training do you require to assist you in achieving your work goals?

 

Staff member 1: I am interested in learning more about talent management as I think this would be a good way for the company to ensure excellent staffing for the company. It’s a competitive world out there for staff and this would be a good way of ensuring the company has an extra competitive edge through top quality staff in place.

 

Staff member 2: I’m pretty happy with what I am learning, I don’t really think I need anything else at the moment.

 

 

Reference ID: #getanswers2001150